5Kevents FAQ

• #1. You can complete and submit our Discovery Form. Once we received, we will begin creating your online registration platform on your behalf. Once completed we will turnover to you for final editing and we'll review the backend features.

#2. You can create an online account HERE and begin creating your online platform on your own.  Then all you need to do is point your “Register Now” link to your event registration page.

How long will it take to activate my race registration page?

You can activate your race immediately if you want. Alternatively, you can choose to set a specific open date.

What is the cost of setting up registration pages for my race?

Race setup is free, including many customizations!

Does 5Kevents lock me into a long-term commitment?

No. We strive to keep your business by offering excellent service and low processing fees. We do not require you to make any long-term commitments in order to use our services or to get our great rates.

Can I have custom questions on my form?

Yes!  5Kevents  allows you to add your own custom questions. You can also customize your form colors, edit your confirmation page, and add your own messaging to your confirmation email.

I want to use 5Kevents, but I already have registrations through another system. Is it possible to switch?

Of course! We can even migrate your participants to our system, so you can manage all of your participants with your  5Kevents account. We make switching to 5Kevents easy. Our team is happy to help you through the process.

Does 5Kevents try to push third-party offers like magazines to my athletes?

No. We pride ourselves in having the simplest and easiest registration process in the industry. We only offer what you ask us to offer.

How much are the fees?

We use a simple, no-nonsense fee structure for registrations, merchandise, and charitable donations:

• Registrations fees are paid by the participant, there is no fee to the race director so you keep 100% of your registration fee
• Merchandise items are $0.50 each plus 4.97%
• Charitable donations are $0.50 each plus 4.97%

Is 5Kevents compatible with my timing company?

We support all timing companies. Our flexible participant download feature allows you to easily get all of the data that your timing company needs. Race Entry integrates with both many timing software platforms.

Does 5Kevents provide a way for me to sell merchandise along with registrations?

Yes. 5Kevents provides an innovative merchandise system that you can leverage to sell all types of clothing and extras. As a race organizer you have the power to show different items to different participants based on their selected gender and/or race category.

Is it possible for me to use 5Kevents to sell merchandise without registrations?

Yes. In addition to race registration, our system provides each race a separate shopping cart dedicated to offering your race merchandise.

Does 5Kevents allow me to manage price changes for my race?

Your 5Kevents account allows you full access to adjust your pricing schedule for all of your races.

Does 5Keventsy provide a solution for emailing participants?

Yes. Your race director account allows you to email your participants at no additional cost. Keeping your participants informed couldn’t be easier!

Is there a way that I can use 5Kevents to post my race results?

5Kevents allows you to upload the results from your timing company at no extra cost. When your race is complete, upload the results file inside your5Kevents account. We will post the results online for you.

Does 5Kevents have a fundraising platform?

Yes. Our robust fundraising solution allows your participants to set goals of fundraising with friends and family for your charities. This can dramatically increase your events contribution to charity without costing the event.

Does 5Kevents have a transfers & deferrals solution for my participants?

Yes. You can set a deadline and a transfer/deferral fee. You can determine what questions, categories, and events can be changed. You can also allow transfers from one participant to another participant. This self service option for your participants will save you time and effort. If you set a fee you can also increase your revenue.

Does 5Kevents offer course maps?

Yes. Our FREE course map software will allow you to easily route your course and place informative icons right on the map. You can print your map, embed your map on your website, or link to it from Facebook. This map tool utilizes the Google map API that allows your participants to zoom right down to the street level.

Does 5Kevents allow participants to sign up for more than one of my events at the same time?

Yes. If you have a race series or multiple events that you manage, your participants will have the option of completing one registration for multiple events with one payment.

Do you have any more questions to ask? Please Contact Us.